Section 01
Data Controller & Business Information
This Privacy Policy applies to personal data collected by Arugam Bay Surf Center ("we", "us", "our"), a registered surf camp and school based at Al. Aksha School Road, Arugam Bay, Eastern Province, Sri Lanka.
We are committed to respecting your privacy and protecting any personal details you share with us when visiting our website (arugambaysurfcenter.com), booking surf lessons, staying at our camp accommodation (Paradise Palms), or taking part in our yoga, ice bath, and safari excursions.
Section 02
Information We Collect
Depending on how you interact with us, we collect the following categories of information:
Personal Identification
- Full name & nationality
- Email address & phone number
- WhatsApp contact details
- Passport or National ID details (required for hotel guest registration under Sri Lankan law)
Booking & Activity Data
- Surf skill level & experience
- Accommodation dates & package choices
- Dietary preferences & special requests
- Emergency contact details & medical/fitness notes (e.g. swimming capability, medical pre-conditions)
Payment Details
Payment reference numbers, currency preferences (USD / LKR), and transaction receipts. Online card processing is handled securely via accredited payment gateways; we do not store full credit card numbers on our servers.
Technical & Website Usage
IP addresses, browser type, device information, operating system, referring URLs, pages visited, and interaction data via cookies and analytics scripts.
Section 03
How We Use Your Data
We process your personal information for the following legitimate business purposes:
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Reservation & Service Delivery: To confirm surf lesson bookings, process accommodation deposits, assign ISA-certified coaches, and organize requested airport transfers or safari excursions.
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Safety & Tailored Coaching: To adapt surf coaching techniques according to your experience level and account for reported medical conditions or swimming proficiency before entering ocean waters.
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Guest Communication: Sending reservation confirmations, arrival directions, WhatsApp updates on tide/swell conditions, and responding to your enquiries.
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Legal & Regulatory Compliance: Maintaining guest logs required by the Sri Lanka Tourism Development Authority (SLTDA) and local authorities.
Section 04
Data Sharing & Third Parties
We never sell, rent, or trade your personal information to third parties.
We only share your data under the following limited circumstances:
Third-Party Service Providers: Trusted local excursion partners (e.g. Kumana National Park safari drivers, tuk-tuk/taxi transfer drivers) are given only the necessary contact details (name, pickup point, phone) required to deliver services you explicitly request.
Payment Gateway Processors: Transaction information is passed to encrypted payment processors to verify and process payments securely.
Legal Authorities: Disclosures made to Sri Lankan government authorities, law enforcement, or regulatory bodies when required by law or legal proceedings.
Section 05
Data Security & Retention
We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
Retention Period: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or tourism reporting requirements. Booking records are generally retained for up to 7 years in compliance with standard financial reporting regulations.
Section 06
Your Rights & Choices
Subject to applicable data protection laws, you have the following rights regarding your personal information:
Access & Copy: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal data.
Deletion: Request erasure of your data where legally permissible.
Opt-Out: Withdraw consent for non-essential communications at any time.
Section 07
Privacy Questions & Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our privacy manager:
Arugam Bay Surf Center
Al. Aksha School Road, Arugam Bay, Eastern Province, Sri Lanka